How can I find my Transaction ID?

When contacting support for a refund or purchase issue, we often need your Transaction ID. This helps us locate your purchase and ensure any refund is processed correctly.

Here’s how to find it depending on your platform:

• Google Play:

  • The Transaction ID usually starts with GPA. followed by a series of numbers and letters.

  • Example: GPA.1234-5678-9012-34567

  • You can find it in your Google Play receipt email or in your Google Play purchase history.
    
    
    

• Apple / iOS:

  • The Transaction ID is a numeric string provided in your Apple receipt email.

  • Example: 1234567890123

  • Check your email from Apple confirming the purchase to find it.

Tip: Always include your Transaction ID when reaching out to support. This allows us to quickly locate your purchase and assist you efficiently.